These terms cover the text messages FlowStay sends you about a guest service request. FlowStay is the sender of every message on this program. They explain what we send, how you agreed to receive it, how to stop, and how to reach a person.
Last updated: August 16, 2026
FlowStay ("we," "us") operates FlowStay guest messaging for guests of hotels and resorts that use our service. When you contact FlowStay concierge, you may receive text messages from FlowStay about your request and your stay. FlowStay is the sender of these messages. The property you are staying at is named in them, but does not send them.
We send three kinds of message on this program: replies to a guest service request you made, confirmations of a reservation or a detail of your stay, and status updates when something you asked for is on its way. We do not send marketing or promotional messages on this program.
You can join in one of two ways. During a call to a FlowStay concierge line, our agent identifies FlowStay by name and asks whether you would like the details texted to you from FlowStay. We send nothing unless you say yes, and we record that consent with the time it was given. You can also start the conversation yourself by texting a FlowStay concierge number.
Consent is per guest and per stay. It is not a condition of any purchase, booking, or service. You may decline and still use every part of the property and our service by phone. You agree that these messages may be sent using automated technology.
Message frequency varies. It depends on how many requests you make and what is happening during your stay. A guest who asks for one item may receive a single message; a guest with several open requests may receive several. We do not send messages on a schedule.
Message and data rates may apply. FlowStay does not charge you for these messages. Your mobile carrier may charge you for sending or receiving text messages, depending on your plan. Check with your carrier if you are unsure.
Reply STOP to any message at any time and we will stop texting you. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. We will send one final message confirming that you have been unsubscribed, and then nothing further.
You can also opt out any other reasonable way. Tell our agent on a call that you no longer want texts, say so in a reply in your own words, or email hello@flowstay.ai. You do not have to use an exact keyword. We will honor the request either way.
If you change your mind, reply START to begin receiving messages again.
Reply HELP to any message and we will send you contact information. You can also email us at hello@flowstay.ai or visit flowstay.ai. If your request is urgent and about your current stay, contact the property directly.
This program is available on United States mobile numbers. You must be the account holder for the mobile number you give us, or have that person's permission to use it. You must be old enough to enter into these terms in the place you live.
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and on your device, so some messages may arrive late or may not arrive at all.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We use your mobile number to run this messaging program and for nothing else. Phone numbers and consent records collected for this program are not shared with third parties or affiliates for their own marketing.
We do share your number with the messaging providers who carry the messages on our behalf, and with the property where you are staying, so that your request can actually be handled. Those parties act for us and for the property, not for themselves. For the full picture, read our Privacy Policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may update these terms. When we do, we will change the date at the top of this page. Continuing to use the messaging program after a change means you accept the updated terms.
FlowStay. Questions about these terms or about a message you received can go to hello@flowstay.ai. We read every message and reply directly.